Shipping, Handling, and Return Policies

Our Commitment to Excellence

Biker Leather Ltd. demands that you are completely satisfied with every purchase. If a problem exists, we'll do whatever it takes to accommodate your every wish and desire. If for some reason a product doesn't meet your expectations, we'll make it right! And if we can't perform to your satisfaction, we'll gladly refund your money. We take customer service extremely seriously!

Shipping and Handling

For your convenience, we offer a tiered, fixed shipping and handling rate both domestically and abroad. Rates start at:

Discount Shipping Rates

From time to time, we may offer various discounts on domestic or international shipping rates on a regional basis.

Free Shipping: Our Free Shipping specials apply to our domestic fixed rate of $15.00 to the lower 48 States of the Continental U.S., for orders totaling $99.99 and up. Depending on the campaign we are running, free shipping may be available only to certain regions of the lower 48. Free shipping applys to the original transaction only, and does not include returns or exchanges to or from the warehouse. Normal domestic shipping charges will apply.

Reduced Shipping: We value our International clientelle, and realize the high cost of shipping can render a desired transaction prohibitive. While offering free shipping internationaly would be ideal, unfortunately this is not a viable option for any business. On occasion, we will run targeted reduced shipping campaings on a regional basis. Once again, reduced shipping rates apply only to the original transaction, so it would behoove our global clientelle to get the sizing right the first time!

Returns and Exchanges

All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and include original product packaging.

There is a restock fee of 20% for any returned, undamaged product. If exchanging an item there is not a restock fee, and the customer pays shipping charges.

To return or exchange an item, contact us by email. We will then forward the proper documentation which will include a Return Authorization number and shipping instructions along with the return address of the warehouse being shipped to. Do not return an item without the proper return authorization, as this could jeopordise your refund/exchange. Do not ship to our offices as this will incur an extra shipping charge.

No extra charge. Biker Leather Ltd will replace incorrect items and pay return shipping charges. Biker Leather Ltd. will reimburse Standard Ground shipping rates only if we sent the wrong size/item, We will replace the item or credit your card when the product is returned to us. Send any/all returns by USPS or UPS Ground. You are responsible for shipping fees of any returned product.

Refused Orders:
Any refused order is subject to a 20% Restocking Fee, a 5% Processing Fee, and Shipping Charges.
Any Canceled Order, once it has been charged, is treated the same as a refused order above.

Cancellations:
Orders may only be cancelled if the order has not yet shipped. To cancel an order, please use the Contact Form or call us at (904) 807-3862. Leave a message if neccessary. FYI, email (the contact form) is faster!

Closeouts Items:
No refunds will be given on closeout or Outlet items. These items are offered to customers at extremely low prices. These items can be exchanged, but are subject to availability.

Store Cedits and Gift Certificates:
In order to better serve our friends and customers, Biker Leather Ltd.will honor all store credits and gift certificates for a period of up to one year from the original date of issue. Please contact contact us by email prior to your expiration date if you need to make other arrangements.

Return Shipping Instructions:
Return via prepaid Fed Ex, UPS or US Mail. Insure shipment for full value of purchase. Biker Leather Ltd is not responsible for packages lost during return shipping. When sending items for return or exchange, please obtain a tracking number from your shipper (FedEx and UPS will give you one automatically, USPS requires Delivery Confirmation). Please ship all items in a shipping box. Remember to clearly write the RA number on the shipping box.

Contact Information:
The best way to get our attention is by filling out the form on the Contact Us page!