Shipping, Handling, and Return Policies
Our Commitment to Excellence
Biker Leather Ltd. demands that you are completely satisfied with every purchase. If a problem exists, we'll do whatever it takes to accommodate your every wish and desire. If for some reason a product doesn't meet your expectations, we'll make it right! And if we can't perform to your satisfaction, we'll gladly refund your money. We take customer service extremely seriously!
Shipping and Handling
For your convenience, we offer a tiered, fixed shipping and handling rate both domestically and abroad. Rates start at:
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Domestic Lower 48 - $15.00US
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Alaska, Hawaii, Puerto Rico - $35.00US
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Canada, Mexico - $45.00US
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Overseas Shipping Rate - $75.00US
Returns and Exchanges
All returns must be postmarked no later than 30 days from the original customer
shipment date. Returns and exchanges must be in new condition and include original
product packaging.
There is a restock fee of 20% for any returned, undamaged product. If exchanging
an item there is not a restock fee, and the customer pays shipping charges.
To return or exchange an item, contact us by email. We will then forward the proper documentation via a Word attachment for you to print out and place in the box with the return item. Shipping instructions along with the warehouse address will be included in the email. Do not ship to our offices as this will incur an extra shipping charge.
Incorrect Item Received:
No extra charge. Biker Leather Ltd will replace incorrect items and pay return
shipping charges. Biker Leather Ltd. will reimburse Standard Ground shipping
rates only if we sent the wrong size/item, We will replace the item or credit
your card when the product is returned to us. Send any/all returns by USPS or
UPS Ground. You are responsible for shipping fees of any returned product.
Refused Orders:
Any refused order is subject to a 20% Restocking Fee, a 5% Processing Fee, and
Shipping Charges.
Any Canceled Order, once it has been charged, is treated the same as
a refused order above.
Cancellations:
Orders may only be cancelled if the order has not yet shipped. To cancel an
order, please call (904) 807-3862.
Closeouts Items:
No refunds will be given on closeout or Outlet items. These items are offered
to customers at extremely low prices. These items can be exchanged, but are
subject to availability.
Store Cedits and Gift Certificates:
In order to better serve our friends and customers, Biker Leather Ltd.will honor
all store credits and gift certificates for a period of up to one year from
the original date of issue. Please contact contact us by email prior to your
expiration date if you need to make other arrangements.
Return Shipping Instructions:
Return via prepaid Fed Ex, UPS or US Mail. Insure shipment for full value of
purchase. Biker Leather Ltd is not responsible for packages lost during return
shipping. When sending items for return or exchange, please obtain a tracking
number from your shipper (FedEx and UPS will give you one automatically, USPS
requires Delivery Confirmation). Please ship all items in a shipping box. Remember
to clearly write the RA number on the shipping box.
Privacy Statement
Biker Leather uses PayPal for all of it's financial transactions. The only information that is collected is used for shipping and/or communication purposes, and credit card or other financial information is never shared with this site.
We use third-party advertising companies to serve ads when you visit our website.
These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in
order to provide advertisements about goods and services of interest to you.
If you would like more information about this practice and to know your choices
about not having this information used by these companies, click
here.
Contact Information:
The best way to get our attention is by filling out the form on the
Contact Us page!
